We're here to help you with any technical questions you may have about the Making Strides Against Breast Cancer walk. Below are answers to some of the most frequently asked questions about online signup, participation and more. If you are experiencing online difficulties or have a question that is not answered here, please call our 24/7 help line at 1-800-227-2345.
How do I use the My Strides Dashboard?
This video will show you how easy it is to sign up and use your personal dashboard to help raise funds, track your goals, and stay-up-to-date on your team's progress, and support your local event, any time you want.
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How do I sign up online?
We make it quick and easy for you to sign up for Making Strides events and raise money online. Simply click Get Involved and choose to walk as an individual, form a new team, or join an existing team. From there, follow a few easy steps to complete the process. If you have questions about signing up, contact your local American Cancer Society office. Signing up online gives you immediate access to the My Strides dashboard, an online tool that makes it easy to send emails to multiple friends and family members at once to ask for their support. When you send emails through the My Strides dashboard, your donors will receive a link to your personal fundraising page so they can make quick and secure online donations. You can also use your My Strides dashboard to track online and offline (cash and check) donations, and to send thank you emails or e-cards.
Which registration option should I choose to participate in an event?
It's up to you. If you are interested in starting a team, select the Start a New Team option. There is no minimum number of people required to start a team. If you prefer to walk by yourself, select Walk as an Individual. Or, you can choose to Join an Existing Team and search for the team's name to sign up.
If I signed up last year, will I be able to access last year's information?
Welcome back - we're happy you're walking with us again! As long as you sign up using the same login information you used last year, you'll be able to access your existing personal address book and fundraising page, which will make it easier than ever to get started!
What is a personal page?
A personal page is an online promotional tool for you to use when asking your friends and family to join your team or support you by making a donation. Once you sign up for an event online, we'll create a personal page for you. You can customize this page by visiting your My Strides dashboard. You can share photos and stories to more effectively spread the word to everyone you know! Upload a photo of yourself or a loved one whose breast cancer journey has motivated you to action. Share a personal story about why you choose to walk. You can even link to a video you've uploaded to YouTube! This is your place to express why you support the Making Strides Against Breast Cancer walk and to encourage others to join you.
My personal page already has default content in it. Do I have to change it?
No, but we recommend you do. A compelling personal page will help boost your fundraising results (and isn't everything better when it's personalized?). Once you sign up for an event online, we'll create a personal page for you. A compelling personal page will attract and engage supporters, so it's best if you tell your story and explain why the Making Strides Against Breast Cancer walk is important to you. Emails you send through the My Strides dashboard will link people to your personal page, so be sure your page reflects your personal words and photos and is an expression of your commitment to the cause.
Can I set a personal fundraising goal?
Making Strides participants are not required to raise a minimum amount. However, we definitely encourage you to set a personal fundraising goal - and the fundraising tools we provide you will help you meet or exceed it! Also, the donations you request are for your overall participation in the event, not per mile, and can be for any amount.
How do I use my user name and password?
Every time you visit the Making Strides Web site, log in with your user name and password by clicking the Log In button at the top right of the page. If you have visited the site before, your computer may have a cookie* saved and will recognize you and log you in automatically. Logging in provides access to the My Strides dashboard, your personal page, your team's information, and online tools to encourage your friends and family to support you.
* A cookie is a small piece of information a Web site leaves on a visitor's computer when the visitor is browsing the site. Cookies remember information about a visitor for use at a later time.
What if I've forgotten my user name and/or password?
Remember that your user name and password are case-sensitive. If you need assistance retrieving your user name and password, you can request an email containing your login information.
How do I change my user name and/or password?
First, log in to the Making Strides Web site using your current user name and password. After logging in, you will see a link at the top of the page called My Profile. By clicking My Profile, you will be able to change your contact information, email address, user name, and password. All changes will be made to your account immediately. There is no need to log in again.
Is my information secure?
The American Cancer Society makes every effort to protect your personal information. We use industry-standard Secure Sockets Layer (SSL) encryption techniques to ensure that your credit card information, passwords, and personal information travel securely over the Internet. There is also an encryption engine on our database server that securely stores your data.
How is credit card information handled?
Credit card information is not stored in our database. During the donation process, we send donor credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial of the credit card donation.
How do I unsubscribe from emails?
Toward the bottom of each email message, there is a link that states "Click Here to Unsubscribe from This Email Message". Click the link and follow the instructions to unsubscribe. Please remember that the emails we send you are related to the event and often contain helpful updates. Unsubscribing might cause you to miss out on important information.
What if I accidentally unsubscribed and want to re-subscribe?
No problem. Simply log in to the My Strides dashboard using your user name and password. Go into Tools and select View/Edit my profile area. You can then update your email preferences to ensure you receive important Making Strides Against Breast Cancer emails.
How do I ask people to support my effort?
The My Strides dashboard, our easy-to-use online fundraising tool, allows you to safely and securely upload email addresses of friends and family into your Making Strides Against Breast Cancer address book. By using our email templates, or by creating your own, you can ask everyone you know to join you as a participant or support you with a donation.
How do I change my personal fundraising goal?
Log in to the Making Strides Web site using your user name and password. From the My Strides tab, you can modify your personal fundraising goal in the My Progress section. Simply click Edit Goal, enter your new goal, and submit the changes.
How do I change my team name or team goal?
Only the team leader has the ability to change the team name or team goal. The team leader will need to log in to the site, click My Event, click the My Team tab and then select View/Edit under My Team Tools to update the team name and goal.
How can I see who has donated to me?
Log in to the My Strides dashboard using your user name and password. From the My Strides tab, you can view your donor list and the amounts donated in the My Donations section.
How can I see who is on my team?
Log in to the site using your user name and password, and then click on the My Team tab. This will allow you to view your team roster and the amounts raised by each team member.
What is the difference between making my personal page private or public?
By default, a personal page is public, meaning your name will appear on the participant search list, and anyone visiting the site will be able to support your fundraising efforts. Setting your personal page to "private" via the tools in the My Strides dashboard may hinder your fundraising efforts, because your name will not appear in the participant search list and only people who have a direct link to your page will be able to support you.
When I click a link, I see a page I visited previously instead of the page I'm trying to visit. Why is that?
Most browsers have "caching issues," which means your computer remembers something you don't want it to. This is common when you frequently use the back button on a site, and can also happen if you're using a shared computer. Visit your browser's Web site or access your browser's Help menu for specific information on how to clear your cache.
If you continue to experience problems after clearing your cache, completely exit the browser (close all open windows, regardless of what site is open in that window), and then reopen the browser. This will clear session data, which can also cause caching issues.