Welcome

Login

 

Print a Help Document

2007 MSABC Icon (15pxl) Sign Up, Set Up, Fundraise

 

We're here to answer any questions you might have about the Making Strides Against Breast Cancer Web site. Below are answers to some of the most frequently asked questions, but if you have a question that is not answered, please contact us.


Online FAQ's

What benefits does the Making Strides online fundraising tool provide to participants?
The online fundraising tool for your event Web site makes it easier than ever for you to raise money! Visit your event Web site to:

  • Start a team, join an existing team, or walk as an individual.
  • Create and personalize a fundraising Web page with photos and stories.
  • Send emails encouraging everyone you know to join your team or support you with a donation.
  • Collect donations using our secure, personalized Web site.
  • Track individual progress as well as the progress of your team members.
  • Send weekly emails to keep your team members motivated.
  • Learn the facts about breast cancer and how to find it early.
  • Send fun, animated e-cards to friends and family.


Let everyone in your social network know about your passion to end breast cancer. Visit your Personal Participant Center to:

  • Add the Making Strides Against Breast Cancer Facebook application and start spreading the word about your fundraising for this year's Making Strides.
  • Find breast cancer facts you can include in your emails and on your personal page.
  • Get banners to place on your blogs or other personal Web sites to encourage others to get involved in Making Strides.
  • Use Making Strides Twitter codes to follow updates through your Twitter account.
  • Find Flickr badges and instructions on how to tag a photo to be part of the Making Strides community nationwide.
  • Post and watch Making Strides videos on YouTube channels and SharingHope.tv.

How do I sign up online?
We offer a quick and easy way for you to sign up for Making Strides events and raise money online. Simply click Get Involved and choose to walk as an individual or join an existing team. From there, follow the few easy steps to complete the process. If you have questions about signing up, don't hesitate to contact your local American Cancer Society office. We recommend that all participants sign up to use the Making Strides Against Breast Cancer online fundraising tool, which makes it easy to email many people at once to ask for support. It also makes it easy for donors to make quick and secure online donations. You can use your Personal Participant Center Web page to track online and offline (cash and checks) donations, and to send thank-you emails or e-cards. On the day of the event, bring your offline donations with you to turn in during registration.

Which registration option should I choose to participate in an event?
It's up to you. If you are interested in starting a team, select the Start a Team option. There is no minimum number of people required to start a team. However, if you would prefer to walk by yourself, select the Walk as an Individual link instead. If you would like to join an existing team, select the Join a Team option and search for the team's name.

If I signed up last year will I be able to access last year's information?
Welcome back - we're happy you're walking with us again this year! As long as you sign up using the same login information you used last year, you'll be able to access your personal address book and fundraising page from the year before, which will make it easier than ever to get started!

What is a personal page?
A personal page is an online promotional tool for you to use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, we'll automatically create a personal Web page for you. You have the option of personalizing this page by going to My Participant Center. You will be able to customize it with photos and stories. It is an easy and effective way to spread the word to everyone you know! Upload a photo of yourself or a loved whose breast cancer journey has motivated you to action. Or, share a personal story about why you walk. This is your place to express why you support the Making Strides program and encourage others to join you.

By default, I have a personal page. Do I have to change it?
No, but we recommend you do (isn't everything better when it's personalized?). Once you sign up for an event online, we'll automatically create a personal page for you. A compelling personal page will attract and engage supporters. So it's best if you tell your story and explain why the Making Strides walk is important to you. Emails you send through your participant center will link people to your page, so be sure your page reflects your personal words and photos. Your personal page can be your own creative expression of your commitment to the cause. And a compelling personal page will help boost your fundraising results.

Can I set a personal fundraising goal?
We definitely encourage you to set a personal fundraising goal and try to meet or exceed it! However, Making Strides participants are not required to raise a minimum amount. Also, the donations you request are for your general participation in the event, rather than per mile. You can ask for donations of $10, $25, $50, $100, or more from friends, family members, coworkers, and neighbors. You can turn in your money at registration or your supporters can donate online through our secure Web site. If you have not finished collecting your funds by the day of the event, or if you are unable to attend, send your contribution form and remaining donations to your local American Cancer Society office. Click here to find your event, and sign up to start raising money online. The sooner you get started, the more strides we'll make together to help end breast cancer.

How do I use my username and password?
Every time you visit your event Web site, be sure to log in with your user name and password by clicking the Login button on the top right of the page. If you have visited the site before, your computer may have a cookie* saved and will recognize you, logging you in automatically. Logging in provides you access to your participant center Web page, your personal page, your team's information, and online tools to encourage your friends and family to support you.

* A cookie is a small piece of information a Web site leaves on a visitor's computer when the visitor is browsing the site. Cookies are used to remember information about a visitor to be used at a later time.

What if I've forgotten my username and password?
Remember that your user name and password are case sensitive. Click here to retrieve your password. You will receive an email with your user name and password.

How do I change my user name and/or password?
First, log in to your Making Strides event site using your current user name and password. After logging in, you will see a link at the top of the page called My Profile. Once you are in your profile, you will be able to change your contact information, email address, user name, and password. All changes will be made to your account immediately. There is no need to log in again.

Is my information secure online?
The American Cancer Society has made every effort to protect your personal information. We use industry-standard SSL encryption techniques to ensure that your credit card information, passwords, and personal information travel securely over the Internet. There is also an encryption engine on our database server that securely stores your data.

How is credit card information handled?
Credit card information is not stored in our database. During the donation process, we send donor credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial of the credit card donation.

How do I unsubscribe from emails?
Toward the bottom of each email message, there is a link that says "Click Here to Unsubscribe from This Email Message." Click the link and follow the instructions to unsubscribe. Please remember that the emails we send you are related to the event and often contain helpful updates and event information that unsubscribing might prevent you from receiving.

What if I accidentally unsubscribed and want to re-subscribe?
No problem. Simply log in to your Personal Participant Center using your user name and password, and update your email preferences to ensure you are opted-in to receive important Making Strides Against Breast Cancer emails.

How do I ask people to support my effort?
Our easy-to-use online fundraising tool allows you to safely and securely upload email addresses of friends and family into your Making Strides Against Breast Cancer address book. By using our sample emails, or by creating your own, you can ask everyone you know to join you as a participant or support you with a donation.

How do I change my personal fundraising goal?
Log in to the site using your user name and password, then click on My Participant Center. You can modify your personal fundraising goal on the bottom right-hand side of your participant center. Simply enter your new goal and submit the changes.

How do I change my team name, team company, or team goal?
Only the team leader has the ability to change the team name or team division. The team leader will need to log in to the site, click on My Walk Center, click the My Team Progress button on the top right, and update the team name, division, and goal on the Team Progress page.

How can I see who has donated to me?
Log in to the site using your user name and password, then click on My Participant Center. Click the My Progress tab; this will allow you to view your donor list and the amounts donated.

How can I see who is on my team?
Log in to the site using your user name and password, then click on My Participant Center. Click the Team Progress tab; this will allow you to view your team roster and the amounts raised by each team member.

What is the difference between making my personal page private or public?
By default, a personal page is public, meaning your name will appear on the participant search list, and anyone visiting the site will be able to support your fundraising efforts. Setting your personal page to "private" via the tools in My Participant Center means your name will not appear in the participant search list and only people you personally invite by email will be able to support you.

When I click on a link, I'm seeing a page that I visited previously instead of the page I'm trying to visit. Why is that?
Most browsers have what we call "caching issues," which basically means your computer is remembering something you don't want it to. This is common when you frequently use the back button on a site, and can also happen to if you're using a shared computer. To clear your cache, follow the instructions below based on which browser you're using:

FireFox:

  • Go to Tools.
  • Click Options.
  • Go to the Privacy section.
  • Go to the Private Data section, click the Settings button, and make sure Cache is checked.
  • Click OK.
  • In the Private Data section, click the Clear Now button.

Internet Explorer:

  • Go to Tools.
  • Click Internet Options.
  • In the General tab, go to the Temporary Internet Files section.
  • Click Delete Files.

Please note that clearing your cache may take several minutes, during which time your computer may appear to freeze or the browser may appear to stop responding or lock up. Please be patient and allow this process to finish. If you continue to experience problems after clearing your cache, completely quit the browser (close all open windows, regardless of what site is open in that window), then reopen the browser. This will clear session data, which can also cause caching issues.


Forgot username/password?

New Participant?