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We're here to help with any technical questions you may have about the Making Strides Against Breast Cancer event and our website. Below are answers to some of the most frequently asked questions about signing up online, participation, and more. If you are experiencing online difficulties or have a question that is not answered here, please call 1-800-227-2345 any time, day or night, for help.

How do I use the My Strides Dashboard?
This video shows you how easy it is to sign up and use your My Strides dashboard to raise funds, track your goals, stay-up-to-date on your team's progress, and support your local event.

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 Sign Up, Set Up, Start Fundraising

How do I sign up online?
It’s quick and easy to sign up and raise money for Making Strides events online. Simply click Get Involved and choose to walk as an individual, form a new team, or join an existing team. From there, follow a few easy steps to complete your sign up. If you have questions about signing up, contact your local American Cancer Society office.

Signing up online gives you immediate access to your My Strides dashboard, an online tool that makes it easy to send emails to multiple friends and family at once to ask for their support. When you send emails through the My Strides dashboard, your donors will receive a link to your personal fundraising page so they can make quick and secure online donations. You can also use your My Strides dashboard to track online and offline (cash and check) donations, and to send thank-you emails or e-cards.

What is Society Account?

In November of 2014, the American Cancer Society account log-in process was upgraded. This update ensures proper security and a consistent experience across all American Cancer Society applications. Now you can log in using your preferred social account log-in credentials or your email address. Additionally, you will be recognized on all of our event sites, so there will be no need for multiple usernames and passwords.

If you haven’t already done so, the American Cancer Society will require you to make this change during THIS event season, so please take a few moments to update your account.

What if I registered using multiple email addresses in the past?

Use the most recent email address with which you registered. After this upgrade, you won’t have to remember multiple email addresses if you participate in a variety of American Cancer Society events. Once you’ve updated your account and created a new password, you’ll be able to access any of our event or program sites using your newly created American Cancer Society account log-in information.

What should I do if I can’t login or have questions about this process?
Feel free to call our website support desk at 877-957-7848. We’re always ready to assist you with any questions you might have.

Which registration option should I choose to participate in an event?
It's up to you. If you are interested in starting a team, select the Start a New Team option. There is no minimum number of people required to start a team. If you prefer to walk by yourself, select Walk as an Individual. Or, you can choose to Join an Existing Team and search for the team's name to sign up.

If I signed up last year, will I be able to access last year's information?
Welcome back! We're happy you're walking with us again. As long as you sign up using the same log-in information you used last year, you'll be able to access your existing personal address book and fundraising page, which will make it easy to get started.

What is a personal fundraising page?
A personal fundraising page is an online tool for you to use when asking your friends and family to join your team or support you by making a donation. Once you sign up for an event online, we'll create a personal fundraising page for you. You can customize this page by visiting your My Strides dashboard. You can share photos and stories to more effectively spread the word to everyone you know. Upload a photo of yourself or a loved one whose breast cancer journey has motivated you to walk. Share a personal story about why you choose to walk. You can even link to a video you've uploaded to YouTube! This is your place to express why you support the Making Strides Against Breast Cancer walk and to encourage others to join you.

My personal fundraising page already has default content in it. Do I have to change it?
No, but we recommend you do. A compelling personal fundraising page will help boost your fundraising results (and isn't everything better when it's personalized?). Once you sign up for an event online, a personal fundraising page will be automatically created for you. But a customized personal fundraising page will attract and engage more supporters, so it's best if you tell your story and explain why the Making Strides Against Breast Cancer walk is important to you. Emails you send through the My Strides dashboard will link people to your personal fundraising page so be sure your page reflects your personal story and photos, and is an expression of your commitment to the fight against breast cancer.

Can I set a personal fundraising goal?

Making Strides participants are not required to raise a minimum amount. However, we definitely encourage you to set a personal fundraising goal and to use the fundraising tools we provide to meet or exceed it! Also, the donations you request are for your overall participation in the event, not per mile, and can be for any amount.

How do I use my username and password?
Every time you visit makingstrideswalk.org, log in with your username and password by clicking the Log In button at the top right of the page. If you have visited the website before, your computer may have a cookie* saved and will recognize you and log you in automatically. Logging in provides access to your My Strides dashboard, your personal fundraising page, your team's information, and online tools to encourage your friends and family to support your efforts.

*A cookie is a small piece of information a website leaves on a visitor's computer when the visitor is browsing the site. Cookies remember information about a visitor for use at a later time.

What if I've forgotten my username and/or password?
Remember your username and password are case-sensitive. If you need assistance retrieving your username and password, you can request an email containing your log-in information.

How do I change my user name and/or password?
First, log in to makingstrideswalk.org using your current username and password. After logging in, you will see a link at the top of the page called My Society Account. By clicking My Society Account, you will be able to change your contact information, email address, username, and password. All changes will be made to your account immediately. There is no need to log in again.

Is my information secure?
The American Cancer Society makes every effort to protect your personal information. We use industry-standard Secure Sockets Layer (SSL) encryption techniques to ensure your credit card information, passwords, and personal information travel securely over the Internet. There is also an encryption engine on our database server that securely stores your data.

How is credit card information handled?
Credit card information is not stored in our database. During the donation process, we send donor credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial of the credit card donation.

How do I unsubscribe from emails?
Toward the bottom of each email message, there is a link that states "Click Here to Unsubscribe from This Email Message." Click the link and follow the instructions to unsubscribe. Please remember the emails we send you are related to the event and often contain helpful updates. Unsubscribing might cause you to miss out on important information.

What if I accidentally unsubscribed and want to re-subscribe?
No problem. Simply log in to makingstrideswalk.org using your username and password. After logging in, you will see a link at the top of the page called My Society Account. Go to the My Contact Preferences area. You can then update your email preferences to ensure you receive important Making Strides Against Breast Cancer emails.

How do I ask people to support my effort?

The My Strides dashboard, our easy-to-use online fundraising tool, allows you to safely and securely upload email addresses of friends and family into your Making Strides Against Breast Cancer address book. By using our email templates, or by creating your own, you can ask everyone you know to join you as a participant or support you with a donation.

How do I change my personal fundraising goal?
Log in to the My Strides dashboard using your username and password. You can then modify your personal fundraising goal in the My Progress section. Simply click Edit Goal, enter your new goal, and submit the changes.

How do I change my team name or team goal?
Only the team leader has the ability to change the team name or team goal. The team leader will need to log in to their My Strides dashboard, click the My Team tab and then select View/Edit under My Team Tools to update the team name and goal.

How can I see who has donated to me?
Log in to the My Strides dashboard using your username and password, and then click on the My Donations section. You can then view your donor list and the amounts donated.

How can I see who is on my team?
Log in to the My Strides dashboard using your username and password, and then click on the My Donations section. You can then view your donor list and the amounts donated.

What is the difference between making my personal fundraising page private or public?
By default, a personal fundraising page is public, meaning your name will appear on the participant search list, and anyone visiting the site will be able to support your fundraising efforts. Setting your personal page to "private" via the tools in the My Strides dashboard may hinder your fundraising efforts, because your name will not appear in the participant search list and only people who have a direct link to your page will be able to support your efforts.

When I click a link, I see a page I visited previously instead of the page I'm trying to visit. Why is that?
Many browsers have "cache issues," which means your computer remembers something you don't want it to. This is common when you frequently use the back button on a site, and can also happen if you're using a shared computer. Visit your browser's website or access your browser's help menu for specific information on how to clear your cache.

If you continue to experience problems after clearing your cache, completely exit the browser (close all open windows, regardless of what site is open in that window), and then reopen the browser. This will clear session data, which can also cause caching issues.

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